Big Rig Power ships parts and products to customers across Canada and other supported destinations. Our goal is to process orders efficiently, provide clear shipping information, and help customers receive the parts they need with as little downtime as possible.
Shipping Carriers
Big Rig Power works with trusted shipping carriers and may choose the carrier based on the destination, order size, product type, delivery requirements, and available service options.
If a specific shipping method is required, please contact us before placing your order so we can confirm whether it can be arranged.
Processing and Delievery Times
In-stock items are processed as quickly as possible during regular business hours. Delivery timelines may vary depending on product availability, destination, carrier service level, weather, customs, holidays, remote delivery areas, and other factors outside of Big Rig Power’s control.
For backordered, special-order, custom-built, or non-standard items, our team will provide available shipping information when the order is confirmed.
Shipping Costs
Shipping costs may vary based on destination, package size, package weight, service level, insurance requirements, and any special handling needs.
Where applicable, shipping charges will be confirmed during the order or quoting process.
Signature Requirements
Some shipments may require a signature on delivery. Signature requirements may depend on the item value, delivery location, carrier requirements, or customer request.
If the delivery location may be unattended, please contact us before shipment so we can discuss available delivery options.
Special Orders and International Shipments
Special-order, backordered, custom-built, oversized, or international shipments may require additional processing time, documentation, freight coordination, or customer approval before shipment.
International customers are responsible for any applicable duties, taxes, brokerage fees, customs charges, or import requirements unless otherwise stated in writing.
Damaged or Missing Shipments
Please inspect your shipment as soon as it arrives. If your order arrives damaged, incomplete, or appears to have been mishandled during shipping, contact Big Rig Power as soon as possible so we can help review the issue and advise on next steps.
Keep the original packaging, shipping label, and damaged items until the issue has been reviewed, as they may be required for a carrier claim.
